At Ink to Mend, we aim to get your healing products, books, apparel, and mystery boxes to you as quickly and safely as possible. Please review the shipping details below.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, your items may arrive in separate packages. This may happen
because:
● Different products may ship from different domestic or international warehouses.
● Some items may be on backorder, and shipping them separately avoids delaying your entire order.
● We prioritize getting your items to you as fast as possible rather than holding your full order until everything is ready.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped directly from one of our domestic or international fulfillment centers.
Shipping times vary based on product type, current demand, and destination.
Estimated delivery timeframes:
● USA: 1–2 weeks
● International: 1–3 weeks
Please note:
● These are estimated timeframes, not guaranteed delivery dates.
● Popular items or special collections may require additional processing time.
● Customs processing in your country may affect delivery times.
We appreciate your patience while your order makes its way to you.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All orders include insured shipping and handling.
If your order is:
● Stuck in transit
● Returned to sender
● Lost during delivery
● Delayed by customs
We sincerely apologize, shipping carriers and customs processes are outside of our control.
Because your package is insured, we will send you a replacement with faster shipping whenever possible.
For more details, please refer to our Refund & Return Policy.
WILL I BE CHARGED FOR CUSTOMS & TAXES?
Our prices are listed in USD and do not include customs fees or import taxes.
Depending on your country’s regulations, you may be responsible for:
● Customs duties
● VAT/GST
● Import taxes
● Handling fees
These charges are determined by your local customs office and must be paid by the customer.
Ink to Mend is not responsible for:
● Customs-related delays
● Fees charged by your customs department
● Packages held due to unpaid customs charges
For more information, please contact your local customs office.