1. How long will it take to receive my order?
Processing typically takes 2–5 business days.
Shipping times vary depending on your location and our fulfillment centers. Most orders arrive within:
● USA: 5–21 business days
● International: 10–30 business days
Processing and shipping times may vary by product. Please check each product page for the most accurate
timeframe.
2. How do I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email with
your tracking number.
3. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your
order.
Email us with:
● Your order number
● A photo of the issue
We will review the situation and work quickly to make it right.
4. Can I return or exchange an item?
Yes, we offer a 7-day return policy for most items.
To be eligible:
● Your item must be unused
● In its original packaging
● In the same condition it was received
To start a return, contact our customer service team with your order number and reason for return.
Note:
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Certain items (digital products, mystery boxes, custom items, etc.) are non-returnable. Please see our full
Refund Policy for details.
5. Do you ship internationally?
Yes! We ship internationally to many countries.
Shipping times and costs will vary based on the destination.
Please check the shipping information on each product page for details.
6. How can I contact customer service?
You can reach us at:
📧 inktomend@gmail.com
We do our best to respond within 24–48 hours.
7. How can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order is processed or shipped, we are unable to modify or cancel it.
We recommend contacting us within 24 hours of placing your order.
8. What payment methods do you accept?
We accept:
● Major credit cards (Visa, Mastercard, American Express)
● PayPal
● Shop Pay, Apple Pay, Google Pay (depending on platform)
● Other payment methods displayed at checkout
9. Are there additional fees or customs duties?
For international orders, your country may charge:
● Customs duties
● Import taxes & Handling fees